Welcome
Welcome to Charter Oak Health Center.
We’re pleased to introduce the eClinicalWorks Patient Portal, a secure and convenient way to access certain portions of your confidential electronic medical record.
The eClinicalWorks Patient Portal uses modern, state-of-the-art technology — including encryption, firewalls, passwords, and restricted access — to help protect your private health information.
This secure online tool provides easier, more efficient access to your medical information while supporting a more connected and enjoyable healthcare experience.
Healow Patient Portal: A Secure Way to Manage Your Health
Healow gives you easy, secure access to your healthcare information—right from your phone or computer. Manage appointments from beginning to end, receive reminders, and use self service tools in the language of your choice. Healow offers clear communications, text based alerts, and convenient features that help you stay connected to your care.
Secure Access to Your Medical Records
- View lab and diagnostic test results
- Review current medications and request prescription refills
- View upcoming appointments
- Confirm or cancel appointments
- Access immunization records
- View and update demographic information
- eCheck-in before arriving
- Receive appointment reminders
- Conduct virtual visits
Convenient Communication with Our Staff
- Send secure messages to staff for non-urgent questions
- Communicate directly with your provider and care team
- Request customer support (technical issues, billing questions, or medical records)
Stay Informed
- Review your after-visit summary
- Receive important updates about your care
Healow Pay
- Pay copays and medical bills securely
- View and pay outstanding balances
Register with Healow
- Sign up in the office during your next visit to receive an activation email
- Call 860-550-7500 to request an activation invite email
- Register online (identity verification is required)
Get Technical Support
For Healow technical support, billing questions, or records assistance:
📞 Call 860-550-7500
🕘 Available Monday – Friday, 8:30 a.m. – 5:00 p.m.
(Excluding holidays)
The Patient Portal is available 24 hours a day, 7 days a week through a secure encrypted link.
You can log in anytime using your private username and password on your phone, tablet, or computer.
Secure Communication with Your Care Team
If you have a symptom or a question, instead of searching the internet, simply send a secure message to your care team and receive reliable guidance and next steps.
If a medication is running low, you can request a refill online.
Please note that some requests may require an office visit to ensure safe and appropriate medical care.
How to Sign Up
Signing up is easy.
To create a Patient Portal account or for assistance with an existing account, contact Charter Oak Health Center at:
Our team is happy to help you get started.
Charter Oak Health Center & eClinicalWorks
Charter Oak Health Center, partnering with eClinicalWorks, is committed to bringing you advanced technology with compassionate care.
eClinicalWorks Patient Portal: your secure online health connection.
Take Control with Healow
Manage Your Health Anytime, Anywhere
With the Healow medical app, you can easily manage all aspects of your care — anytime, from anywhere.
Put yourself at the center of your health throughout every step of your wellness journey.
Healow (mobile app) and the eClinicalWorks Patient Portal (website) are secure, personalized tools that give you instant access to your medical information.
You can even access and manage information for eligible family members.
The easy navigation and powerful features allow you to take action without visiting the office.
Information at Your Fingertips
Access important health information, including:
- Allergies
- Billing
- Current medical conditions
- Demographic information
- Healthcare resources
- Immunization records
- Insurance details
- Lab and test results
- Medical and surgical history
- Medications
- Past and upcoming appointments
- Providers’ visit notes (specific conditions apply)
- And more
Manage Your Appointments from Your Phone Effortless Communication
Managing your appointments has never been easier. Healow allows you to manage appointments from beginning to end, directly from your phone, in the language of your choice.
You’ll receive clear communications, reminders, and self-service options through text messaging, allowing you to take immediate action.
Text Messaging Features Include
- Confirm appointments
- Cancel appointments
- eCheck-in before arrival
- Accept or decline waitlist offers
- Pay balances
- Enroll in payment plans
Manage Your Care from Start to Finish
Healow helps you manage your care before, during, and after your visit.
- Find practices and providers
- Schedule appointments (with select providers)
- Update medical information
- Grant or request healthcare proxy access
- Complete forms and questionnaires for seamless check-in
- Receive appointment reminders
- Conduct virtual visits
- eCheck-in before you arrive
- Review your after-visit summary
- Review, update, and request medications
- Communicate with your provider and care team
- Request medical records
- Pay bills
- Request customer support (technical, billing, or records)
- Share your clinical information outside Charter Oak Health Center
Register with Healow
- Sign up in the office during your next visit to receive an activation email
- Call 860-550-7500 to request an activation invite email
- Register online (identity verification is required)
Get Technical Support
For Healow technical support, billing questions, or records assistance:
📞 Call 860-550-7500
🕘 Available Monday – Friday, 8:30 a.m. – 5:00 p.m.
(Excluding holidays)