Our Services

CASE MANAGEMENT

Our patients tend to have many issues and challenges they face every day. Part of providing for their well-being is to provide enabling services that are designed to help them get the services they need to lead healthy lives. Our team of case managers helps our patients meet their health needs by providing individual assistance and support to ensure they have the connections they need to attain their best health outcomes.

OUTREACH AND ELIGIBILITY ASSISTANCE

Our Outreach and Eligibility Coordinators work within the community to help current and potential patients attain the medical care they need and apply for insurance when they are eligible. The Coordinators help patients through the entire application process whether it is for Medicaid or the new insurance Marketplace.

PATIENT ADVOCATE

We always strive to provide every patient with a signature Charter Oak Experience and we encourage our patients to give us their feedback. We want to hear complaints so that we can ensure that a patients experience is a good one. We also want to hear compliments so that we know what is going well and who is doing a particularly good job.

To reach our patient advocate please call (860) 550-7500

Homeless Health Care

The rate of homelessness continues to grow. Charter Oak Health Center’s commitment to providing health services to this community is steadfast. We provide quality and comprehensive medical and behavioral health services to the homeless community in the following shelters:

  • • House of Bread, 27 Chestnut Street, Hartford, CT
    -Medical – Wednesdays, 9:00am – 11:00am
  • Mercy Housing and Shelter, 118 Main Street, Hartford, CT
    -Medical – Wednesdays, 11:30am – 2:30pm
  • Immacare, 560 Park Street, Hartford, CT
    -Medical – Mondays, 5:30pm – 7:00pm
  • South Park Inn, 75 Main Street, Hartford, CT
    -Behavioral Health – Mondays, 3:00pm – 5:00pm
  • McKinney Shelter, 34 Huyshope Avenue, Hartford, CT
    -Medical – Wednesdays, 11:30am – 2:30pm
  • YWCA, 135 Broad Street, Hartford, CT
    -Behavioral Health – 1st and 3rd Mondays, 5:00pm – 7:00pm
  • Open Hearth, 437 Sheldon Street, Hartford, CT
    -Behavioral Health – Mondays, 8:30am – noon
    -Medical – Mondays, 8:30am – 1:30pm