New & Existing Patients
Once you have made an appointment, our automated system will contact you 48 hours prior to your scheduled appointment. If you are unable to confirm at the time, the automated system will contact you 24 hours prior to your scheduled appointment. We realize that sometimes you may not be able to keep your appointment and when that happens, we kindly ask that you give us 24 hours advance notice so that we can schedule others who need an appointment.
WHEN YOU ARE LATE OR CANNOT KEEP YOUR APPOINTMENT . . .
If you arrive 15 minutes late for your appointment, you may choose to wait until other patients who were on time are seen. If you do not show up for your scheduled appointment, we will contact you to reschedule your appointment.
If you do not show up for your appointment three times and have not notified us, you will be scheduled when availability allows. This means that we will call you on the day an appointment becomes available and hopefully, you will be able to make that day. If not, we will call you the next day that an appointment becomes available. Unfortunately, we will not be able to schedule you for an appointment for some future date.
While we wish we didn’t have to put these kinds of restrictions on appointments, we feel it is only fair to all patients who are seeking Charter Oak services.
If you have any questions about the policy or about your appointment, please don’t hesitate to contact us at 860-550-7500.
Thank you for choosing Charter Oak Health Center to receive your medical, dental or behavioral health services.
We hope your patient experience at Charter Oak Health Center was memorable and the entire staff at Charter Oak looks forward to seeing you again.
Please check out our website or call us at 860-550-7500 to learn more about other programs and services we offer patients.